Refunds & Returns

30 DAY RETURN POLICY 

We Stand Behind The Quality And Craftsmanship Of All The Fine Jewelry We Make But In The Event You Are Dissatisfied With Your Purchase You Can Return It For A Refund Within 30 Days From The Date Your Item Was Shipped. The Following Is A Complete Set Of Instructions For Return: 

• Call 646-481-3499 for a RETURN MERCHANDISE AUTHORIZATION code; it is important to receive this code prior to shipping your item, packages received without prior authorization may be subject to refusal. For security purposes only the named purchaser in our records can request the RMA code.
• Pack your item for return carefully; we suggest you use the manner in which we packed your item be a guide for return shipping. We ask that you do not reuse the box we shipped your item in or a shipping envelope of any kind. Damages caused by negligent packaging can adversely affect your refund. Include ALL items we included (jewelry boxes and appraisal).
• Insure your item for transit; for your own protection while the item is in shipping it is mandatory that adequate insurance coverage be purchased. If an item becomes lost during transit it is the responsibility of the customer to file an insurance claim with the shipper, any claims paid by the shipper will be considered a refund.
• Ship the item; please use the following address as written: 

Do Not Write Terms Like “Diamonds” Or “Jewelry” On The Box Or In The Address As This Only Invites The Possibility Of Theft. We Also Ask That You Write The RMA Code Conspicuously On The Package. 

Once We Have Received Your Package We Require A Few Days To Examine The Item For Damage And Wear And When We Are Satisfied That The Item Meets “New And Unworn” Condition We Will Begin Processing The Return. Please Allow Adequate Time For A Return To Be Completed. Funds Are Returned To The Credit Card Used In The Original Purchase, We Cannot Issue Refunds To A Different Credit Card. In The Event Funds Cannot Be Returned To The Original Card Used In The Purchase We Will Issue The Funds In The Form Of A Company Check. This Decision Is Made At The Time The Funds Are Available For Release. Any Check Will Be Drawn Out To The Person Named As The Purchaser On Record. The Customer May Use Any Shipping Service They Prefer, Please Be Aware That We Do Not Reimburse Return Shipping Costs And Due To Insurance Regulations We Cannot Provide Any Return Shipping Services. It Is The Customer’s Responsibility To Keep And Record Any Tracking Information On Their Return Package; In The Event A Return Is Not Received The Customer Must Initiate Any Claims Or Investigation With The Shipping Agency. Any Expedited Shipping Costs (I.E. Overnight, International) Added To The Final Price Of The Item Are Not Refundable. Discretion. Refunds Are Issued In The Order They Are Received, To Ensure A Prompt Refund Please Ship The Item As Quickly As Possible. Packages Received Late Will Experience Delays In Processing.

• Special order and custom order items; any items that have been modified from their original form at the customer’s request or any items we manufacture specifically at the customer’s request.
• Items that have been engraved; any items that have been engraved at the customer’s request including engraving done.
• Rings that have been resized; any rings received that have been resized while in the customer’s possession are not refundable and will be returned to the customer.
• Closeout or discontinued items; any item that has been deemed a final sale due to discontinuation of the style or as a manufacturer’s closeout cannot be returned.